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Accessibility statement

Carglass GmbH is committed to providing equal access to our digital services for all people, especially those with disabilities. We are continuously working to improve user-friendliness for everyone and to make our digital services accessible to all.

In doing so, we are guided by the requirements of the UN Convention on the Rights of Persons with Disabilities (UN CRPD), the North Rhine-Westphalia Disability Equality Act (BGG NRW §§ 10 to 10e), the Barrier-Free Information Technology Ordinance – BITV 2.0, and the North Rhine-Westphalia Barrier-Free Information Technology Ordinance (BITV NRW) in their currently valid versions.

1. Scope of this statement

This accessibility statement applies to the websites published at www.carglass.de.

2. Creation of this accessibility statement

This statement was created on 7 May 2025. It was based on a self-assessment and supplementary independent BITV 2.0 tests carried out between March and May 2025. The statement was last updated on 28 May 2025.

3. Efforts to support accessibility

To improve the digital accessibility of our website, we have implemented the following measures, among others:

Use of accessible navigation structures such as keyboard navigation
Contrasts and colour design in accordance with BITV requirements
Addition of alt text for images and links
Ensuring headline level structure
Provision of clickable elements using buttons or tags
Use of semantic HTML elements and ARIA tags
Addition of focus state to form elements

4. Status of compliance with website requirements

According to the test report, the following content is at least partially considered non-accessible:

In exceptional cases, there may be A/B tests that affect the accessibility of the online booking process and Carglass.co.uk in general.
Occasional missing alt text for images

We are working to remove the barriers mentioned or provide alternatives.

5. Compatibility with browsers and assistive technologies

Our website is designed to be compatible with the most common web browsers. The aim is to ensure a consistent and accessible user experience, regardless of which browser is used. Note: Browser compatibility refers to the ability of a website to be displayed and operated correctly in different web browsers. Since users employ different browsers, the broadest possible compatibility is crucial for the accessibility and usability of our digital offerings.

Example:

All common browsers in their current version and at least their previous version (Microsoft Edge / Mozilla Firefox / Google Chrome / Safari)

6. Feedback and contact options

If you notice any barriers on our website or in a mobile application, or if you have any questions about accessibility, we would be happy to receive your feedback. Please contact us via the following channel:

Email: barrierefreiheit@carglass.de

7. Arbitration procedure

We endeavour to respond to your enquiry within a reasonable period of time (usually within 6 weeks). If you have not received a satisfactory response within this period after contacting us, the Ombudsman for Accessible Information Technology is available to you as an independent arbitration body. It is assigned to the representative for the interests of people with disabilities in accordance with Section 11 of the North Rhine-Westphalia Disability Equality Act. If you wish to initiate arbitration proceedings, please fill out the corresponding application form and send it by post or email to the Ombudsman's Office:

Ombudsman's Office for Accessible Information Technology of the

State of North Rhine-Westphalia at the State Commissioner

for People with Disabilities

Fürstenwall 25

40219 Düsseldorf

Email: ombudsstelle-barrierefreie-it@mags.nrw.de